Frequently Asked Questions
Everything you need to know about our clean beauty essentials and shipping.
Are LONDONTOWN products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and the majority of our collection is vegan-friendly.
What is the ‘Florium Complex’ found in your products?
The Florium Complex is our proprietary blend of natural oils and vitamin-rich extracts designed to hydrate and strengthen nails while you wear color.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your beauty favorites sooner.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of purchase for a full refund, minus shipping costs.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and are calculated at the time of checkout.
Are your nail polishes '16-free'?
Absolutely. Our Lakur and Kur lines are formulated without Formaldehyde, Toluene, DBP, and other harmful chemicals commonly found in traditional polishes.